Most days of the year, businesses focus on providing quality products and services for their customers. Those customers are thankful for that philosophy and what it means to them in terms of savings, convenience and peace of mind. Still, when they discussed that which they’re thankful for over Thanksgiving dinner that doesn’t mean they included quality products and services in that list. Most are more likely to remember when they don’t receive quality products or services or if they pay too much. This is, at least, equally true in the automotive industry. Having an auto repair shop they can trust is a big part of life for many drivers. Those times when they received inferior workmanship tend to stand out in their minds. Few are inclined to thank an auto repair shop for poor service. “Here at Performance Unlimited, we’re thankful throughout the year that our customers trust us with their cars,” said owner Denny Norton. “Our first priority is to earn that trust.” Norton went on ...