I take my car to Performance Unlimited because I know I’m in good hands when they’re on the job

I’ve always said that having a good auto repair shop where you can bring your car is only second in importance to having a good family doctor you can trust. An undependable auto repair shop can leave you stranded on the side of the road somewhere someday. Additionally, if you can’t trust your auto repair shop, how do you know when they’re digging too deeply into your pocket? You don’t.

Considering how much money you have invested in your car, as well as the cost of maintenance and repairs, who wants to cross their fingers and hope they’re getting a good deal when they bring their car into the shop?

I’ve brought my car to Performance Unlimited since 2009. That’s when I met owner Denny Norton. I had an immediate sense that this was someone who put business ethics before profit. That’s the essential first ingredient I look for in an auto repair shop; can I trust them?

The second essential ingredient is experience based knowledge of their profession. I’ve discovered that Norton and his staff are top-notch auto repair technicians. They know their way around a car the way a Hall of Fame quarterback knows his way around the backfield. In fact, Norton and his staff attend regular classes and seminars to ensure that they are up to date on the latest technology in the field.

I remember, some years ago, I had found an auto repair shop I felt good about. When I sold my car and bought a Volkswagen GTI, it had a problem with the brakes scraping. I brought it in to my trusted auto repair shop and left it over night. The next day, I paid what appeared to be a reasonable bill and took the car. I didn’t make it halfway down the block before I realized the car was still making the noise.

I brought car back and left it again. I picked it up again and it still made the noise. I left it again. Finally, after their third chance to fix the problem, and the problem persisted, I found a shop that specialized in Volkswagens. The auto repair technician there knew what the problem was when I explained what it was doing.

“You need to reset the emergency brake when you do a brake job,” he told me.

What I learned is that not all auto repair technicians are experts with all cars. What I’ve found with Performance Unlimited is that they’re as adept in repairing my father’s Lincoln, the Ford I sold last year or my current Dodge with the Mitsubishi engine. Before I purchased that car, as I considered what car to buy next, I checked with Norton: “Are you guys as good with Volkswagens and other cars.”

The answer was, “Absolutely.”

Toyotas, Volvos, BMWs, Jaguars: cars from any continent are equally at home when the auto repair technicians at Performance Unlimited are on the job. For me, knowing I’ve got Performance Unlimited ready to help if my car needs repairs or maintenance means that I have one less thing to worry about.

For more information about Performance Unlimited, call 815-728-0343 or visit www.4performanceunlimited.com.

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