Frontier phone provider says no phone service until July 11: blackout hits local business owners

At 6:38 p.m. Wednesday, July 5, the McHenry County Sheriff's office released an advisory that Frontier, a provider of communication services in 29 states, has had an outage of service. "... subscribers with land lines are unable to call 911." But, it's not just 911 they can't call; they can't make calls at all and, while this is a headache for residential customers, it's a catastrophe for business owners in the coverage area.

Performance Unlimited asks, 'Please, call 815-790-3186'

"They're system has had such a meltdown that I can't even forward my Frontier number to my cell phone," said Denny Norton, the owner of Performance Unlimited. "We're trying to get the word out to customers and associates now so they can call my cell (815-790-3186) until the phone is back up. And, Frontier is telling us the service won't be back on until July 11."

For Performance Unlimited, which has been in business since 1982, the inconvenience to their customers is the kind of problem that Norton and his staff are always working to avoid. Performance Unlimited provides a free drop-off and pick-up service for customers in the area. They've also established a reputation for putting the concerns of their customers first.

"Our philosophy is that, if we take care of our customers, we don't have to worry about business success," said Norton. "But, this is out of our hands. There's only so much we can do to respond to a problem of this type."

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